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Update identity
Update your government ID, passport, or other identity information after expiry or a legal name change.
If your government ID has expired or you have been issued a new document, you must update your identity record to maintain full account access.
Keeping your identity information current is a requirement for ongoing compliance.
- Upload the front and back of your new ID document.
- Ensure the document is valid and not expired.
- Verification typically completes within 24 hours.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.