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Reset 2FA failed
Review a rejected two-factor authentication change or request a new review of your 2FA reset attempt.
If your request to reset your Two-Factor Authentication (2FA) was rejected, it is usually because the provided verification was insufficient or did not match our records.
You can appeal this decision or request a manual review by submitting additional evidence of ownership.
- Ensure your facial verification photos are clear and well-lit.
- Provide transaction hashes for your last three deposits or withdrawals.
- Submit a new request if you have updated your identity documents recently.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.