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Disable account
Request a manual account disable or temporary suspension from our support team (different from self-serve account closure).
If you need to temporarily suspend your account access for security or personal reasons, our support team can manually disable it.
A disabled account cannot be logged into until it is manually reactivated by our team.
- Specify if the disable request is urgent due to a security threat.
- Verify your identity via your registered email.
- Note that automated withdrawals or orders will also be halted.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.