Report fraud
We take fraud seriously, whether it's a scam site using our name, a bad actor on our platform, or anyone misusing our brand. Report it and we'll fight it.
Our stance on fraud
RutoWallet maintains a strict zero-tolerance policy toward fraud in all its forms. This includes scam websites operating under names similar to ours, individuals misusing our brand to deceive the public, and any bad actors engaging in fraudulent conduct on our platform.
If a website, group, or individual is using our name, logo, or brand to deceive people, we consider that a direct attack on our users and our reputation. We pursue bad actors through every available channel, including cooperation with law enforcement, blockchain analytics, and legal action.
If you have encountered fraud, whether it is ongoing or occurred in the past, we encourage you to come forward. Your report directly contributes to protecting our community and holding bad actors accountable.
You may submit a fraud report through either of the following channels:
- 1Without an account: Send an email with your supporting evidence to fraud-hunt@rutowallet.com
- 2With an account: Use the ticket option in your Dashboard to submit a report directly. Verified reports that contribute to confirmed fraud cases may be eligible for a community reward.
Common fraud types
Copycat websites
Sites using names like 'RutoWallet', 'Ruto-Wallet', or similar to trick users into depositing funds or handing over credentials.
Brand impersonation
Fake accounts on X, Telegram, Instagram, or Discord pretending to be the official RutoWallet team.
Investment fraud
Schemes promising guaranteed returns, 'exclusive' multipliers, or staking rewards using our name or logo.
Fake support contacts
Unsolicited messages or calls from people claiming to be RutoWallet support asking for access or funds.
Seed phrase theft
Anyone asking for your recovery phrase or private keys under any pretext. We will never ask for these.
User-to-user fraud
A platform user attempting to deceive, manipulate, or defraud another user through transactions or false promises.
When to report
Please report any of the following:
- A user on our platform attempting to scam, deceive, or defraud another user
- A wallet address associated with our platform that appears to be involved in fraudulent transactions
- Websites using a name similar to RutoWallet to impersonate or deceive users
- Fake social media accounts, Telegram groups, or Discord servers posing as RutoWallet
- Any third-party service falsely claiming to be affiliated with, partnered with, or endorsed by RutoWallet
- Individuals or groups running investment scams, Ponzi schemes, or rug pulls using our brand name
- Past or ongoing fraud that has already caused financial harm to you or others
How to report
Gather your evidence
Collect screenshots, wallet addresses, transaction IDs, and any relevant links before submitting.
No account? Email us directly
Send your report with all supporting evidence to our fraud team.
fraud-hunt@rutowallet.comHave an account? Submit a ticket
Log in to your Dashboard and use the ticket option to submit a fraud report. Verified reports may be eligible for a community reward.
What happens next
Report received
InstantYour submission is acknowledged and securely logged in our system. You will receive a confirmation that your report is in our queue.
Under review
Within 12 hoursOur security team conducts a thorough investigation, reviewing all submitted evidence, cross-referencing wallet activity, and verifying the reported claims against our records.
Action taken
As requiredDepending on the severity and nature of the fraud, we may suspend or freeze implicated accounts, issue takedown requests for scam sites, engage blockchain analytics partners, or escalate to law enforcement.
Resolution and follow-up
OngoingWe may reach out for additional information to strengthen the case. If your report contributes to a confirmed fraud finding, you may be eligible for a community reward. We appreciate every report it directly helps protect our users.