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Legacy inheritance
Claim a deceased user’s assets or work with us as a lawful representative. Valid legal documentation is required.
In the event of a user's passing, RutoWallet provides a process for lawful representatives or beneficiaries to claim assets.
This is a sensitive process that requires strict adherence to legal standards and documentation.
- Provide a certified copy of the death certificate.
- Submit legal proof of your status as the executor or lawful beneficiary.
- Identity verification of the claimant is mandatory.
- Legal reviews for inheritance claims may take up to 10 business days.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.