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Forgot account
Obtain complete verified account information. Use verified channels and identity checks.
If you have forgotten your account details or are unable to identify your registered email address, our support team can help you retrieve this information.
For your security, we require multiple points of verification to confirm account ownership before releasing any sensitive data.
- Provide your full legal name and date of birth.
- List any wallet addresses you have previously used with RutoWallet.
- Include a copy of your government-issued ID for identity verification.
- The review process typically takes 36 to 48 hours.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.