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Crypto withdrawal rejection appeal
Request a review if a crypto withdrawal was rejected or a temporary restriction (including payout holds) was applied in error or needs verification.
Withdrawal rejections are security measures triggered by unusual activity, unverified accounts, or risk-flagged destination addresses.
Appealing a rejection requires confirming the intent and destination of the transfer.
- Confirm that you initiated the withdrawal yourself.
- Provide information about the recipient or destination service.
- You may be asked for a brief video confirmation to authorize the release.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.