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Crypto withdrawal error
When a send fails, you may see a system code (for example RW00178). Use this page to understand next steps and how support uses that reference.
System errors during withdrawal (e.g., code RW00178) can occur due to maintenance, temporary wallet locks, or API timeouts.
Providing the error code to our support team helps us resolve the technical issue faster.
- Note the exact error code shown in the app.
- Try the withdrawal again after 15 minutes.
- Check our status page for any ongoing network maintenance.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
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