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Crypto deposit not arrived
Your on-chain or inbound deposit is not yet credited to your RutoWallet balance. Check confirmations, network, and txid, then support if needed.
If your crypto deposit has not arrived, it is often due to network congestion or the transaction not yet reaching the required number of confirmations.
Before contacting support, please check your transaction on a block explorer.
- Confirm the transaction hash (TxID) is valid.
- Ensure you sent the funds to the correct RutoWallet address on the correct network.
- Wait for the minimum number of confirmations (e.g., 3 for BTC, 12 for ETH).
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.