Close account

Closing your account is permanent. Read this page carefully before proceeding so you understand account closure, deletion review, and lawful data retention.

This action is permanent

Closing your account schedules it for permanent closure after 30 days. Some records may still be retained where required or permitted for legal, regulatory, tax, accounting, audit, fraud-prevention, dispute-resolution, security, provider, or law-enforcement purposes.

What happens when you close your account

Account closure is not instant. When you submit a deletion request, your account enters a 30-day grace period. During this time, your account is deactivated but the deletion review is not yet final.

If you change your mind within those 30 days, you can contact our support team to reactivate your account. After 30 days, account closure is final and access to RutoWallet services may be permanently disabled.

Read the Data Deletion Policy

Data that may be deleted or restricted

Profile and optional details

Profile information, preferences, optional account settings, and non-essential account details may be deleted, anonymized, de-identified, aggregated, or restricted where no lawful retention reason applies.

Marketing and feedback

Optional marketing preferences, survey responses, feedback, and consent-based processing may be deleted or stopped where applicable.

Support data no longer needed

Support information may be deleted when it is no longer needed for service, dispute, legal, compliance, or security purposes.

Device and analytics data

Device, analytics, cookie, or technical data may be deleted or restricted when it is no longer needed for security, reliability, fraud prevention, or legal purposes.

Data that may be retained

KYC and compliance records

Identity verification, sanctions screening, KYC, compliance review, suspicious activity, and investigation records may be retained where required or permitted.

Financial and transaction records

Wallet balances, deposits, withdrawals, conversions, user transfers, card transactions, fees, refunds, chargebacks, disputes, wallet addresses, and blockchain references may be retained.

Fraud and security records

Fraud-prevention, AML, stolen-fund risk, account takeover, scam, sanctions, security, device, and abuse-prevention records may be retained.

Legal and provider records

Tax, accounting, audit, reporting, reconciliation, issuer, card network, provider, court order, law-enforcement, dispute, and legal-claim records may be retained.

Retention period

For legal and regulatory compliance reasons, RUTO AI LIMITED may retain personal data for an additional period of six years after the relationship with RutoWallet ends, unless a longer retention period is required or permitted by law.

Before you close your account

Please complete the following before submitting a deletion request:

1Withdraw all remaining funds from your wallet to an external address.
2Complete, cancel, or resolve pending deposits, withdrawals, conversions, card activity, disputes, refunds, chargebacks, or support cases.
3Settle unpaid fees, negative balances, provider charges, card obligations, or failed transaction charges.
4Resolve open compliance, KYC, fraud, sanctions, suspicious activity, account recovery, or security reviews.
5Download your transaction history if you need it for records.
6Disconnect any linked social accounts from the Dashboard.
7Confirm that closure may remove access to wallet services, card services, account history inside the app, rewards, offers, preferences, and related features.

How to close your account

Go to Security settings

Go to Security

Find the Delete Account section

Scroll to the bottom of the Security page. You will find the Delete Account section marked as Sensitive.

Enter your password and confirm

Enter your current password and check the confirmation box to acknowledge the consequences. Then click the delete button to submit your request.

30-day grace period begins

Your account is deactivated immediately. You have 30 days to contact support if you change your mind. After 30 days, deletion is permanent.

Changed your mind?

If your account is within the 30-day grace period, you can request reactivation by contacting our support team. Include your registered email address and a brief explanation.

After 30 days, reactivation is not possible. We respond within 36 to 48 hours.

support@rutowallet.com