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Change residential address

Update your home address and submit acceptable Proof of Address documentation when required.

Updating your residential address may trigger a requirement for new Proof of Address (PoA) documentation.

Acceptable documents include utility bills, bank statements, or government letters dated within the last 3 months.

  • Enter your new address exactly as it appears on your PoA document.
  • Upload a high-resolution scan or photo of the document.
  • Ensure your full name and the date are clearly visible.

Need a human review?

Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.

support@rutowallet.com

For account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.