Back to Help Center
Appeal KYC rejection
Request a review of a KYC or identity verification decision you believe was made in error.
KYC rejections can happen for various reasons, including document clarity, mismatching data, or regional restrictions.
If you believe your application was rejected in error, you can request a second review.
- Check the rejection reason provided in your email or dashboard.
- Provide any missing information or clearer document scans.
- Explain any discrepancies between your profile and your documents.
Need a human review?
Send one email to our support team with a clear subject line. We will reply using our standard processes and may ask for further verification to protect your account.
support@rutowallet.comFor account safety, always start from this official help page or the RutoWallet app. Read our Terms and Privacy Policy for more detail.