Account has been hacked
If you suspect unauthorized access to your account, act immediately. We will help you secure it and investigate what happened.
Act immediately
If you believe your account is actively being accessed by someone else, change your password right now and contact us at support@rutowallet.com
Signs your account may be compromised
Unrecognized logins
Login activity from devices or locations you do not recognize.
Password changed
Your password was changed without your knowledge.
Unknown devices
New devices appear in your active sessions that you did not authorize.
Profile changes
Your email, phone number, or personal details were modified without your consent.
Unexpected transactions
Transfers or withdrawals you did not initiate appear in your transaction history.
Locked out
You are suddenly unable to log in despite using the correct credentials.
What to do right now
Change your password immediately
Go to your security settings and update your password to something strong and unique. Do not reuse passwords from other platforms.
Go to SecurityReview and revoke active sessions
Check all active sessions in your security settings. Revoke access from any device or location you do not recognize.
Go to SecurityEnable two-factor authentication
If you have not already, enable 2FA on your account. This adds a critical layer of protection against unauthorized access.
Enable 2FAContact our support team
Email us immediately with details of what happened. Our team will investigate, help you recover your account, and take action against the attacker.
support@rutowallet.comWhat happens after you contact us
Report received
InstantYour report is securely logged and flagged as high priority. Our team is notified immediately.
Account investigation
Within 12 hoursOur security team reviews your account activity, login history, and any suspicious actions taken during the breach window.
Protective action
As requiredWe may temporarily lock the account, reverse unauthorized transactions where possible, and block the attacker's access vectors.
Account restored
OngoingOnce secured, we will guide you through restoring full access and walk you through any additional steps to prevent future incidents.